Privacy Policy

Last updated October 9, 2024

This Privacy Notice for Ridgeback Investigations LLC (doing business as Ridgeback Investigations) (“we,” “us,” or “our”) describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”), including when you visit our website at https://ridgebackinvestigations.com, or engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have questions or concerns, please contact us at referrals@ridgebackinvestigations.com.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We may process sensitive personal information when necessary, with your consent or as otherwise permitted by applicable law.

Do we collect information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission or storage technology can be guaranteed to be 100% secure.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include: names, phone numbers, email addresses, mailing addresses, job titles, contact preferences, contact or authentication data, billing addresses, employers, and fax numbers.

Sensitive information

When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: health data, social security numbers or other government identifiers, and birth dates. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services. This information does not reveal your specific identity but may include device and usage information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

2. How Do We Process Your Information?

We process your personal information to deliver and facilitate delivery of services; respond to user inquiries and offer support; send administrative information; fulfill and manage your orders; request feedback; send marketing and promotional communications (with your consent, and you can opt out at any time); protect our Services through fraud monitoring and prevention; evaluate and improve our Services; and comply with our legal obligations.

We may share your personal information in the following situations: Business Transfers — in connection with any merger, sale of company assets, financing, or acquisition; and Business Partners — with our business partners to offer you certain products, services, or promotions.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some help us maintain security, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies for analytics and advertising. Specific information is set out in our Cookie Policy.

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. You should only access the Services within a secure environment.

7. Do We Collect Information From Minors?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.

8. What Are Your Privacy Rights?

Depending on where you are located, you may have certain rights regarding your personal information, including the right to withdraw your consent and to opt out of marketing and promotional communications. You can unsubscribe at any time by replying “STOP” or “UNSUBSCRIBE” to our SMS messages, or by contacting us.

9. Controls for Do-Not-Track Features

Most web browsers include a Do-Not-Track (“DNT”) feature. Because there is not yet a uniform technology standard for recognizing and implementing DNT signals, we do not currently respond to them.

10. Do United States Residents Have Specific Privacy Rights?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent. To exercise these rights, contact us at referrals@ridgebackinvestigations.com or visit https://www.ridgebackinvestigations.com/refer-a-case. We have not sold or shared personal information to third parties for a business or commercial purpose in the preceding twelve (12) months and will not do so in the future.

11. Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. The updated version will be indicated by an updated “Last updated” date.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at referrals@ridgebackinvestigations.com or contact us by post at:

Ridgeback Investigations LLC 2222 W. Grand River Ave, Ste A Okemos, MI 48864

13. How Can You Review, Update, or Delete the Data We Collect From You?

To request to review, update, or delete your personal information, please visit https://www.ridgebackinvestigations.com/refer-a-case.